Datacred, Data Integrity, Service Sector, Manufacturing, Contact Centres, Maintenance

Examples of Legacy consultants recent contact centre projects

• Operations Improvement project for a European Fleet Management/Call Centre business. Develop & implement a change programme to deliver £1m benefits p.a. through improvements in: Team Best Practice, Organisational Design, Data Integrity, Internal Customer/Supplier relationships. Project size: 35 (full & part time).
  Case Study: Operational efficiency Improvements Drive Down Call Centre Costs
  
  
• Advised another major European Fleet Management multi-site on European Integration
  and organisational design, and project managed joint teams to review, design & pilot
  cross functional teamwork to improve customer service & reduce costs. The project
  team identified benefits of £1.3m per annum through addressing: Team Best Practice,
  Organisational Design, and Data Integrity. Project size: 55 (full & part time).
  Case Study: Cross Functional Teamwork with Data Integrity Improves Call Centre Service
  
  
• Analysis and Design project to assess the market potential for European growth, and to redesign the operational model for a world wide provider of ‘Automotive Intelligence and Support’.