Datacred, Data Integrity, Service Sector, Manufacturing, Contact Centres, Maintenance
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Recent Projects: Service Delivery
Manufacturing
Contact Centres
Maintenance
Sample Case Studies
Operational efficiency Improvements Drive Down Call Centre Cost
Cross Functional Teamwork with Data Integrity Improves Call Centre Service
Manpower Planning & Data Integrity Helps Reduce Maintenance Costs
ERP Recovery Aids Manufacturing Efficiency
Findings
We find there are four main causes of inefficiency and poor customer service in Call Centres
There are usually as many business issues as there are IS issues
We typically find the impact of ERP systems deteriorates over time
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Datacred™ Data Integrity
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